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Did Chatbots Miss Their 'Apollo Moment'? A Survey of the Potential, Gaps and Lessons from Using Collaboration Assistants During COVID-19
[article]
2021
arXiv
pre-print
Artificial Intelligence (AI) technologies have long been positioned as a tool to provide crucial data-driven decision support to people. In this survey paper, we look at how AI in general, and collaboration assistants (CAs or chatbots for short) in particular, have been used during a true global exigency - the COVID-19 pandemic. The key observation is that chatbots missed their "Apollo moment" when they could have really provided contextual, personalized, reliable decision support at scale that
arXiv:2103.05561v1
fatcat:xs7qsapeqzezfjdqmd5rmikk4y