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Pengukuran Tingkat Kepentingan Pelanggan Food Court Galaxy Mall Surabaya dengan Metode Kano Model
Jurnal Media Teknik dan Sistem Industri
Abstract— The research conducted focuses on the services provided by Galaxy Mall Surabaya regarding the food court. Food court is a place for customers to buy food in addition to the existing food stores, so the food court has an important role in the economy of a mall. The study was conducted to find out what things are considered important and must be in a food court, especially in Galaxy Mall Surabaya. This is gained through functional and dysfunctional questions. The study was conducted bydoi:10.35194/jmtsi.v2i1.271 fatcat:acgzpqfaxvamdlk34kzhuydaba