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A Client-Centric Evaluation System to Evaluate Guest's Satisfaction on Airbnb Using Machine Learning and NLP
Applied Computational Intelligence and Soft Computing
Understanding the determinants of satisfaction in P2P hosting is crucial, especially with the emergence of platforms such as Airbnb, which has become the largest platform for short-term rental accommodation. Although many studies have been carried out in this direction, there are still gaps to be filled, particularly with regard to the apprehension of customers taking into account their category. In this study, we took a machine learning-based approach to examine 100,000 customer reviews leftdoi:10.1155/2021/6675790 fatcat:vxoxyxqgkrebnjhulusp3ewfye