Modeling search processes using hidden states in collaborative exploratory web search

Zhen Yue, Shuguang Han, Daqing He
2014 Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing - CSCW '14  
Investigations of search processes that involve complex interactions, such as collaborative search processes, are important research topics. Previous approaches of directly applying individual search process models into collaborative settings have proven to be problematic. In this paper, we proposed an innovative approach to model collaborative search processes using Hidden Markov Model (HMM), which is an automatic technique for analyzing temporal sequential data. Obtained through a user study,
more » ... the data used in this paper consist of two different tasks in both collaborative exploratory Web search and individual exploratory Web search conditions. Our results showed that the identified hidden patterns of search process through HMM are compatible with previous well-known models. In addition, HMM generates detailed information on the transitions of hidden patterns in search processes, which demonstrated to be useful for analyzing task differences, and for determining the correlation of search process with search performance. The findings can be used for evaluating collaborative search systems as well as providing guidance for the system design. Author Keywords Collaborative information behavior; exploratory search; Hidden Markov Model; information seeking process.
doi:10.1145/2531602.2531658 dblp:conf/cscw/YueHH14 fatcat:m6lodxa7rvewjiwmkw4qw4aq4a