ICT and Bank Performance: Empirical Evidence from Vietnam
Journal of Contemporary Issues in Business and Government
The development of new information and communication technologies has led to a fundamental transformation of commercial banks currently and in the future. This article studies the impact of ICT on the performance of commercial banks. By using data from 20 Vietnamese commercial banks in the 2007-2019 period and the ICTIndex set of indicators for commercial banks, we see that readiness for IT development and application has had a significant impact on bank performance, among other factors such as
... her factors such as the size of the bank, the ratio of equity to total assets and the ratio of deposits to loans. Vietnamese commercial banks that banks are tending to move quickly to retail banking services, digital-based payment services. The bank performance no longer depends mainly on the performance of the credit segment. There are many possible ways for future researches. The impact of technology on the performance of state-owned and private banks can be considered. In addition, it is possible to study the impact of digital transformation and AI application on the bank performance.