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Gig Work Business Process Improvement
[article]
2019
We collaborate with a gig work platform company (GPC) in Switzerland. The project aims to improve the business by influencing process management within the GPC, providing automated matching of jobs to workers, improving worker acquisition and worker commitment, and particularly focusing on the prevention of no shows. One expects to achieve financial, organizational and efficiency gains. As research tools we use a combination of text mining and sentiment analysis, Business Process Modeling and
doi:10.26041/fhnw-1764
fatcat:zkzojeadl5dhzgb57kq5gbt5ey