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This paper reports on issues raised during the development of an intelligent webbased system for transportation services. Our approach exploits software agents technology to efficiently handle simple or modular transportation requests. The agents involved in the proposed system represent and act on behalf of two basic types of users involved in a transportation scenario, that is, for customers looking for the appropriate way to ship their products, and for transportation companies (carriers)doi:10.1016/j.ins.2005.05.007 fatcat:rrfiullvljbdjayb7qhakecem4