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Analyzing the Critical Factors Influencing Post-Use Trust and Its Impact on Citizens' Continuous-Use Intention of E-Government: Evidence from Chinese Municipalities
2021
Sustainability
Whereas the pivotal role of trust in the adoption of e-government was highlighted in prior research, attention was rarely paid thus far to investigate the role of post-use trust and its impact on citizens' continuous-use intention of e-government. This study develops a comprehensive model, which consists of antecedents of post-use trust, perceived usefulness, satisfaction, and citizens' continuous-use intention of e-government, to explain how interactional, government, and environmental factors
doi:10.3390/su13147698
fatcat:pdyk4aytdfgtvhkjo4eywe32b4