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Whereas Small and Medium Enterprises can answer the different business challenges through cooperation within Collaborative Networked Organizations (CNOs), human aspects constitute a fundamental issue in these networks since it is neither organizations nor information systems but people that cooperate. This paper addresses the major human aspect considered in vertical CNOs, namely trust that can significantly impact knowledge and know-how exchange as well as information sharing. A case study ondoi:10.2139/ssrn.2149541 fatcat:ugk4xdif2respgtclvchra5qu4