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With its dramatic boosts to effectiveness and efficiency, Business Process Reengineering (BPR) is a crucial tool for business success, thus countless businesses in various industries are inspired to get its benefits. Though these benefits are heavily related to technical matters such as cost, speed and quality; there is also a human side associated with BPR. This study is interested in an odd dimension of this human side: top managers' emotional and spiritual intelligence. More precisely, topdoi:10.5539/ibr.v8n10p66 fatcat:qo2eiq6rofbzve2jzalkyrcrny