Quality Assurance and Quality Control in Surveys
International Handbook of Survey Methodology
The best performing organizations manage quality by incorporating a quality assurance program consisting of good project management, a quality control system to ensure quality at the product and process levels, and a compliance and monitoring system to ensure that the quality assurance program is being followed and is producing the desired results. They also document their methods using current best methods (CBMs) and disseminated these throughout the organization so that good practices will
... d practices will replace poor or inefficient ones. This chapter provides a concise yet comprehensive summary of the current thinking on product, process and organizational quality in the best performing survey organizations. The concepts and systems for ensuring high quality survey products in all organizations, but particularly larger ones, are described and explained. GLOSSARY OF KEY CONCEPTS Auditor. A person appointed and authorized to conduct the compliance audit and report the results. Compliance audit. A collaborative procedure where the auditor (or audit team) meets with the key project staff to review the design and execution of critical components of the survey process, check on the status of project deliverables, identify irregularities in the budget and assess client satisfaction with the progress of the work. Common cause variation. Arises from phenomena that are constantly active within the system and is expected and predicable. Sometimes referred to as white noise. Compliance system. A set of guidelines and procedures for conducting compliance audits.