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Lecture Notes in Mechanical Engineering
An important feature in managing civil infrastructures is the growing use of outsourcing in the delivery of maintenance. It shows a strong increase in the application of performance-based contracts. The expectations of the principals are high: a smaller organization, better service, lower costs, more innovation and more flexibility. But there are also risks connected to performance-based outsourcing of maintenance: the use of the wrong performance requirements, strategic behavior of thedoi:10.1007/978-1-4471-4993-4_58 fatcat:kzrnsj7qhvfohdnhwb45ezeeri