Facebook impacting in healthcare service quality Case study in AL-Baseer eyes diseases center

Samaa A. AL-Zubaidy, Sadoon H. AL-Rubeawee
2014 IOSR Journal of Business and Management  
The research problem lies in finding out how Facebook impacts healthcare service quality. The goal is identify the share of this web media in presenting health information and its role in building the trust between the medical team and its patients. Thus, an overview is made to identify research dimensions and other researchers' views about them. A written questionnaire was devised which was answered by 60 sample respondents who already had experience with Center. They were asked about the
more » ... bility of Center location and the quality of service the Center offers. In addition a questionnaire was posted on the Center e-page on Facebook site which included questions on the e-page and the information is offers and interview was made with center's manager Dr.Muhannad AL-Mayali to discuss some matters with him to get accurate information and results, that were discussed on which recommendations were offered.
doi:10.9790/487x-161114654 fatcat:3vqhjexjsrd7bedia3usxn3ume