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The research problem lies in finding out how Facebook impacts healthcare service quality. The goal is identify the share of this web media in presenting health information and its role in building the trust between the medical team and its patients. Thus, an overview is made to identify research dimensions and other researchers' views about them. A written questionnaire was devised which was answered by 60 sample respondents who already had experience with Center. They were asked about thedoi:10.9790/487x-161114654 fatcat:3vqhjexjsrd7bedia3usxn3ume