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This study aims to obtain a better understanding of the extent to which service quality is delivered within the airline's industry drawing from the passengers' adequate level, desired or expectations levels of service to service performance. A survey of 200 Omani passengers was collect and a test of the common bias method is conducted and demonstrated evenly distributed bias among the study variables. All the 22 items were analysed for its dimensionality using confirmatory factor analysis (CFA)doi:10.24874/pes01.02.029 fatcat:qdx6hcezqbghdiskjqt2bzdsvq