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The implementation of a digital service approach to fostering team autonomy, distant collaboration, and knowledge scaling in large enterprises
2020
Human Systems Management
BACKGROUND: Autonomous acting of individuals and as teams are key elements of agile, distributed, and partly or entirely distant working environments. The availability of relevant processes, methods, tools, and guidelines is key to leveraging team autonomy. OBJECTIVE: This article presents the design and implementation of a digital self-service kit (SSK) approach featuring high scalability, as well as a quality assurance and continuous improvement mechanism. As consumers, the teams within an
doi:10.3233/hsm-201049
fatcat:dpndpz7iz5ewzlho7axgj7flba