The Government of Ethiopia introduced multimodal transport system with the intention of providing seamless logistics services with reduced transaction cost. The reviews of literature show that the implementation of multimodal transport system in Ethiopia have been hindered by various problems. These problems include poor existing infrastructure and lack of basic infrastructures, congestion of dry ports, inefficient and ineffective freight vehicles, long and inefficient custom clearance process

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... nd lack of competition in multimodal transport. This study was made with the main objective of assessing the performance of multimodal transport service in Ethiopian Shipping and Logistics Services Enterprise in relation to time, cost effectiveness and reliability. Primary data were collected from 138 customers and two managements through interview. Out of the 138 questionnaires distributed all the 138 questionnaires were successfully returned back. Descriptive analysis method was used to calculate the outputs (i.e. mean and standard deviation) using the Statistical Package for Social Sciences. To assess the performance of multimodal transport service the performance measure were categorized in to six dimensions only for the purpose of this study. These are custom, infrastructure, competence, timelines and, competition and tracking and tracing. The findings of the research showed that the majority of customers were either disagreed or strongly disagreed with the many of performance indicator. Although the finding of the research indicated that the majority of the customers were agreed on the improvement of multimodal transport service during the past five years. Hence based on the findings of the research it is possible to conclude that inefficient custom clearance process, poor infrastructure, poor handling equipment and facilities in dry ports, inadequate port, terminal and warehouse spaces, shortage of truck, shortage of skilled manpower in logistic sector, cargo is not delivered as schedule or expected, lack of competi [...]