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Designing a conversational agent to promote teamwork and collaborative practices using design thinking: An explorative study on user experiences
Frontiers in Psychology
Appearance, voice features, and communication style affect users trust in conversational agents (chatbots), but few studies have assessed what features users like and dislike. Using design thinking, we developed Susa, a conversational agent, to help workplaces promote teamwork and collaborative practices. Design thinking prioritizes co-creation and multidisciplinary teamwork to develop innovative solutions to complex problems. The aim of this qualitative study was to explore users' interactionsdoi:10.3389/fpsyg.2022.903715 fatcat:djco66g4zvcljhsdi4qw6vupge