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This paper deals with the development of complex business systems from two perspectives: (1) What role must be played by the project manager and other members of the project team to ensure a cost-effective and timely solution to the right business problems; and (2) What project organization and management techniques can be used to facilitate communications and decision-making among the project team, users, data center personnel, and other project participants. 539doi:10.1145/1500774.1500843 dblp:conf/afips/Bloom82 fatcat:zmosn5fw6zbjhpxegxsexa6q2e