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Information Technology and Administrative Efficiency in U.S. State Governments: A Stochastic Frontier Approach
This paper aims at exploring value creation from information technologies in governments. While the majority of studies in the information systems discipline have focused on discovering IT business value in for-profit organizations, the question of whether the performance effect of IT exists in the public sector has not been extensively studied so far in either the information systems or public administration literature. We examine whether IT improves administrative efficiency in U.S. statedoi:10.25300/misq/2014/38.4.07 fatcat:qymwidm5srcx5bnttmodad35iy