Is Smartwatch Really for Me? An Expectation-Confirmation Perspective

James Wairimu, Jun Sun
2018 Americas Conference on Information Systems  
Internet of Things (IoT) technologies are increasingly transforming user experience. Wearable technologies, smartwatches in specific, are changing user experience in two aspects of utility and hedonism. By explicating prior research in technology acceptance, we propose a framework for discerning users satisfaction based on confirmation/disconfirmation of expectations they have on the smartwatches. We interview 126 students from a university college in the department of IS where, we collect
more » ... nses based on the expectations they have on smartwatches and their satisfaction upon their confirmation. Our results show that confirmation of expectations based on hedonic uses lead to higher performance perceptions and satisfaction. This study has both theoretical and practical contributions in the sense of; providing a theoretical lens in the diffusion of smartwatch technology and provides implications to managers on the smartwatch features that attract users most. Future research ideas are also provided based on our limitations.
dblp:conf/amcis/WairimuS18 fatcat:zszljbyvcra2hkri73ae3gwyou