ISO 9001 Transition and its Impact on the Organizational Performance: Evidence from Service Industries of Pakistan
2017
International Journal of Research in Business Studies and Management
Purpose- The motivation behind this research work is to characterize and subjectively measure effectiveness of ISO 9001 as the accomplishment of the standard's targets and decide its effect on the dimensions of performance of service industries measured with operational performance and product/service quality. Methodology/approach/design-A quantitative study was completed utilizing a sample of 300 ISO 9001ensured service industries. Data were collected from the quality experts, process
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... s, software engineers and project managers of the organizations through an organized questionnaire. The gathered information was then analyzed utilizing descriptive statistics. Inferential statistics, Regression was likewise utilized in testing the impact of ISO 9001 accreditation on performance of an organization. Exploratory Factor analysis and confirmatory factor analysis were employed. Analysis was done utilizing SPSS 21, statistical package, by encoding replies from the questionnaires. To determine the effectiveness of ISO 9001 and its impact on the performance dimensions of service companies multiple linear regression analyses was run. Findings- The outcomes of the present study affirm the dimensionality of the ISO 9001 viability (assessed by the level of accomplishment of the standard's destinations, in particular risk identification,continuous improvement, prevention ofnonconformities, and customer satisfaction) and uncover its huge commitment to influence the service industries/organization performance. The operationalperformance and product/service quality of the service industries are specifically and essentially impacted by effectiveness of ISO 9001. Research implications/Limitations -The study aimed to evaluate the effectiveness of ISO 9001 organizational performance by assessing whether ISO certification can make a positive impact on operational performance and product / service quality. Finally, this study was directed to only Software industries of Pakistan, future researcher may conduct this research in any other sector of Pakistan like manufacturing, retailing etc. Current research work focused private and government software industries of Pakistan, future researcher may compare the ISO effectiveness on organizational performance in developed and developing countries. Practical Implications-By characterizing ISO 9001 adequacy in light of its goals, process architects and top managers might know about what to enhance to expand the standard's viability and along these lines specifically enhance performance of Service Company as far as quality and operative results and in a roundabout way as far as financial results. Originality/value -Grounded on the center issues of effectiveness of ISO 9001 this empirical study affirms its multi-dimensional structure and decides the commitment of ISO 9001 adequacy to particular service industries performance dimensions.
doi:10.22259/ijrbsm.0403004
fatcat:q7iqaoc5u5ftrkt2ixmgevh3xm