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Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Jasa Penerbangan Batik Air Pada PT. Lion Group di Bandara Sultan Syarif Khasim II Pekanbaru
2018
EQUILIBRIUM: Jurnal Ilmiah Ekonomi dan Pembelajarannya
This study aims to determine the effect of service quality on customer satisfaction at<br />Sultan Syarif Khasim II Airport Pekanbaru. Using a sample of 100 people. In this study the<br />authors use descriptive and quantitative research methods using SPSS method.From the<br />result of research, the value of titung variable of service quality is 20,764 and t value is table<br />1,660, so t > t (20,764 > 1,660) and significant value 0,000 < 0,05, so it can be count table<br />concluded
doi:10.25273/equilibrium.v6i2.2927
fatcat:xjrbj3kwirh5hozrhjjt6ragza