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The external business environment is characterised by the globalisation of business activity. This means that in a largely open global economy, business firms face competition from firms all around the world. The internal environment of a business firm is characterised by business processes that centre on proactive customers 1. Other interrelated trends concern the way work is organised. So the implementation of a system is very important.fatcat:5wifp7pgjrfyfjldxbto6pd5s4