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Proceedings of the 4th International Conference on Management, Economics and Business (ICMEB 2019)
Universitas Budi Luhur (UBL) is one of the private universities that prioritize the application of IT in the learning process. One application developed by UBL is the Webstudent application. The web-based application presents information and academic services for students. Based on interviews with UBLs Webstudent application users, there are still some complaints and inconveniences to application users. Most complaints are related to access to servers that are often interrupted when the numberdoi:10.2991/aebmr.k.200205.016 fatcat:4izbbxdblbdb3fskh5hiwwmmua