A copy of this work was available on the public web and has been preserved in the Wayback Machine. The capture dates from 2020; you can also visit the original URL.
The file type is application/pdf
.
AI User Support System for SAP ERP
2017
Journal of Physics, Conference Series
An intelligent system for SAP ERP user support is proposed in this paper. It enables automatic replies on users' requests for support, saving time for problem analysis and resolution and improving responsiveness for end users. The system is based on an ensemble of machine learning algorithms of multiclass text classification, providing efficient question understanding, and a special framework for evidence retrieval, providing the best answer derivation.
doi:10.1088/1742-6596/913/1/012001
fatcat:c4www2rynzcybeo3x2nws4qvoq