AI User Support System for SAP ERP

Vladimir Vlasov, Victoria Chebotareva, Marat Rakhimov, Sergey Kruglikov
2017 Journal of Physics, Conference Series  
An intelligent system for SAP ERP user support is proposed in this paper. It enables automatic replies on users' requests for support, saving time for problem analysis and resolution and improving responsiveness for end users. The system is based on an ensemble of machine learning algorithms of multiclass text classification, providing efficient question understanding, and a special framework for evidence retrieval, providing the best answer derivation.
doi:10.1088/1742-6596/913/1/012001 fatcat:c4www2rynzcybeo3x2nws4qvoq