This paper presents results obtained from simulating a service system with process oriented simulation methodology. To make the service system responsive and efficient, the SCOR modeling idea is incorporated to build the simulation model. Awesim is a process oriented simulation modeling methodology and so is the Supply Chain Operations Reference (SCOR), developed by supply chain council. A dental hospital case is taken in this study to exhibit how the dental care service system is simulated and

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... design parameters are derived using response surface technique to configure the service efficient and besides responsive. The paper also provides detail sketch of the dental case management practices.