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Relationship of TQM and Business Performance with Mediators of SPC, Lean Production and TPM
2012
Procedia - Social and Behavioral Sciences
In today s highly competitive market, the demand for quality is the single most critical factor for companies to survive in the ever-expanding global marketplace. The concept of Total Quality Management (TQM) has been developed as a result of intense global competition. Most of the previous works show that TQM has significant relationship with business performance. However, the examining of moderators is less given in previous work, which mediators are known generally as general tools and
doi:10.1016/j.sbspro.2012.11.109
fatcat:tpuqtc2dqfewrm7pug3wtkrb2y