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DESIDOC Bulletin of Information Technology
Philosophically, users are the central entity in all types of libraries. The characteristics of the user body make up an essential and indeed central element in the development of library services. In ways that are now familiar from service industry contexts, we need to incorporate elements of client-or customer-centeredness in our approaches to serve users. Users also expect recognition, attention, and appreciation for their individual needs and have desire for self-expression. In suchdoi:10.14429/dbit.22.3.3564 fatcat:tdqke3mupnhd3fkqpxjrli7scy