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This study answers the research question, "How do value co-creation componentsvalue, offering, value networks, user involvement, and interaction process -change over time as Software-as-a-Service (SaaS) configurability moves toward maturity?" We conducted a case study of GlobalSchool, a SaaS company providing administrative software to small-sized schools. We refined the SaaS maturity model by integrating the concept of self-service. We further assessed configurability (along with SaaSdblp:conf/icis/ZainuddinG11 fatcat:slqt4xx6hnguraezrft5oqwvo4