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Lecture Notes in Computer Science
The paper is a case study of customer-initiated software product development. We have observed and participated in system development activities in a commercial software house (company) over a period of two years. The company produces project-planning tools for the oil and gas industry, and relies on interaction with customers for further development of its products. Our main research question is how customers and professional developers engage in mutual development mediated by shared softwaredoi:10.1007/978-3-642-00427-8_3 fatcat:2zfte5r3urbgnhyqiisu4kq47m