A copy of this work was available on the public web and has been preserved in the Wayback Machine. The capture dates from 2020; you can also visit the original URL.
The file type is
M/D/1 Feedback Queueing Models with Retention of Reneged Customers
International Journal of Science and Research (IJSR)
Customer retention is the key issue in the organizations facing the problem of customer impatience. Firms are emp loying a number o f customer retention strategies to sustain their businesses. An impatient customer (due to reneging) may be convinced to stay in service system for his service by utilizing certain convincing mechanisms. Such customers are termed as retained customers. Queuing with feedback represents customer d issatisfaction because of inappropriate quality of service. In case ofdoi:10.21275/v5i2.sub157725 fatcat:mkhkl5ps2zbs5jclwlzezpzdoe