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M/D/1 Feedback Queueing Models with Retention of Reneged Customers
2016
International Journal of Science and Research (IJSR)
Customer retention is the key issue in the organizations facing the problem of customer impatience. Firms are emp loying a number o f customer retention strategies to sustain their businesses. An impatient customer (due to reneging) may be convinced to stay in service system for his service by utilizing certain convincing mechanisms. Such customers are termed as retained customers. Queuing with feedback represents customer d issatisfaction because of inappropriate quality of service. In case of
doi:10.21275/v5i2.sub157725
fatcat:mkhkl5ps2zbs5jclwlzezpzdoe