M/D/1 Feedback Queueing Models with Retention of Reneged Customers

2016 International Journal of Science and Research (IJSR)  
Customer retention is the key issue in the organizations facing the problem of customer impatience. Firms are emp loying a number o f customer retention strategies to sustain their businesses. An impatient customer (due to reneging) may be convinced to stay in service system for his service by utilizing certain convincing mechanisms. Such customers are termed as retained customers. Queuing with feedback represents customer d issatisfaction because of inappropriate quality of service. In case of
more » ... feedback, after getting partial or incomp lete service, customer retries for service. Customer Retention is incorporated in a single-server Markovian feedback queuing model and in a single-server Markovian feedback queuing model with balking. The steady-state solution of both the models is derived. So me useful measures of performance are derived. So me queuing models are obtained as particular cases of these models are discussed.
doi:10.21275/v5i2.sub157725 fatcat:mkhkl5ps2zbs5jclwlzezpzdoe