We present a mathematical theory of time-harmonic wave propagation and reflection in a two-dimensional random acoustic waveguide with sound soft boundary and turning points. The boundary has small fluctuations on the scale of the wavelength, modeled as random. The waveguide supports multiple propagating modes. The number of these modes changes due to slow variations of the waveguide cross-section. The changes occur at turning points, where waves transition from propagating to evanescent or the

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... ther way around. We consider a regime where scattering at the random boundary has significant e↵ect on the wave traveling from one turning point to another. This e↵ect is described by the coupling of its components, the modes. We derive the mode coupling theory from first principles, and quantify the randomization of the wave and the transport and reflection of power in the waveguide. We show in particular that scattering at the random boundary may increase or decrease the net power transmitted through the waveguide depending on the source.