Các yếu tố ảnh hưởng đến chất lượng dịch vụ tại các điểm đến du lịch trên địa bàn tỉnh Tiền Giang

Võ Kim Nhạn
2019 Can Tho University Journal of Science  
The purpose of this paper is to analyze the service quality at tourist destinations in Tien Giangprovince. Besides, the paper has identified some important factors that affect tourist satisfaction and revisit such as tourism infrastructure, safety and security, people, natural environment, service price, tourist motivation. This research is aimedto develop sustainable domestic tourism in Tien Giangprovince by analyzing the factors determining touristsatisfaction and revisitbased on the
more » ... ve research and quantitative research.Data were collected from 350 domestic tourists in Tien Giang province, who responded willingly to a questionnaire-based survey. The results of multiple regression showed that all factors affected significantly tourism service quality in Tien Giang tourist destinations.
doi:10.22144/ctu.jsi.2019.082 fatcat:u3x5s6e44zccnoazh5shb7uv5a