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The relationship between business and information technology (IT) groups in organizations has consistently ranked as an important concern among business and IT managers. As a result, several researchers have investigated the means of improving the business/IT relationship. They focus on behaviors of business and IT groups and attempt to develop change management programs as a vehicle for obtaining desired behaviors from business and IT groups in order to improve the ' relationship' . Howeverdoi:10.1504/ijnvo.2006.011871 fatcat:dsegbap3ojgulgxdb6yvdcjfgq