Understanding the relationship between business and IT groups: a personal construct theory approach

Senaka Fernando, Mark Lycett, Sergio De Cesare
2006 International Journal of Networking and Virtual Organisations  
The relationship between business and information technology (IT) groups in organizations has consistently ranked as an important concern among business and IT managers. As a result, several researchers have investigated the means of improving the business/IT relationship. They focus on behaviors of business and IT groups and attempt to develop change management programs as a vehicle for obtaining desired behaviors from business and IT groups in order to improve the ' relationship' . However
more » ... earch shows that such attempts have a low success rate in attaining an effective ' relationship' . This paper argues that the reason for this is that most researchers tend to focus on behaviors of people without an in-depth understanding of their cognition, which influences those behaviors. Consequently the paper proposes a cognitive approach and explores the application of Personal Construct Theory (PCT) to understand the ' relationship' and means to improve it.
doi:10.1504/ijnvo.2006.011871 fatcat:dsegbap3ojgulgxdb6yvdcjfgq