Learning Lessons for Organizational Learning, Process Improvement, and Innovation [chapter]

Susan G. McIntyre
Advances in Human Resources Management and Organizational Development  
The Lessons Learned process provides a methodology for groups and organizations of any size to become better at what they do. Its beauty is in its simplicity and versatility. It can be used by individuals, small or medium sized teams, and any sized corporations. What makes it differ from other process improvement or evaluation methods is the focus on the capturing and analysis of lessons by the very people who experienced the learning situations and those people who will benefit from future
more » ... fit from future adaptations. As such, the Lessons Learned process is linked to Organizational Learning and, at its very best, will inspire innovational changes that lead to excellence. This chapter defines and scopes Lessons Learned; describes the basic methodology, applications, and types; and provides anecdotal examples of three scales of the process.
doi:10.4018/978-1-4666-6453-1.ch002 fatcat:ott6jnr35bgvzkzh4gzbru63eu