IT Autopilot: A flexible IT service management and delivery platform for small and medium business

S. Mastrianni, D. F. Bantz, K. A. Beaty, T. Chefalas, S. Jalan, G. Kar, A. Kochut, D. J. Lan, L. O'Connell, A. Sailer, G. Wang, Q. B. Wang (+1 others)
2007 IBM Systems Journal  
doi:10.1147/sj.463.0609 fatcat:6c6eis47bfgszbig4xpv2mjxwi