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OS CANVAS APLICADOS AO DESIGN DE SERVIÇO: NOVOS CONHECIMENTOS PARA A FORMAÇÃO DE DESIGNERS
[thesis]
A quantitative research was carried out to identify the main CANVAS used by designers and non-designers, the benefits and difficulties they encounter in using this tool in Service Design projects. Secondly, semi-structured interviews, with professionals working in the Service Design segment and CANVAS users, were analyzed to find the skills that designers and non-designers need to have to manage this tool in collaborative projects. The results of these two moments were consolidated, pointing to
doi:10.17771/pucrio.acad.53871
fatcat:ahhv2mpk6zdkzfyvebgzgpe4lu