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Given the increasing number of IP streaming video customers, service providers are seeking an efficient way to monitor in real time the offered quality of service, as perceived by each end user. Since real-time video quality assessment via image processing algorithms is quite bandwidth-and processing-power-demanding, a feasible alternative could be to monitor the network-level quality of service (NQoS) and associate it with the perceived QoS (PQoS). This article presents a network-agnosticdoi:10.1007/s11235-010-9354-7 fatcat:l75fxlldgvglralpipwshzjwze