ABSTRAK IFRS (Instalasi Farmasi Rumah Sakit) X Purwokerto adalah salah satu rumah sakit milik pemerintah yang bergerak pada pelayanan publik. IFRS X sebagai salah satu organisasi yang memasuki lingkungan industri kesehatan yang kompetitif harus dapat meningkatkan kinerja dan memberikan pelayanan terintegrasi secara lebih efektif, efisien, dan inovatif. Penelitian ini bertujuan untuk mengetahui proses bisnis internal IFRS X berdasarkan perspektif balanced scorecard, meliputi ratarata dispensing

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... ime, dan rata-rata waktu pemberian informasi obat. Desain penelitian ini adalah cross sectional. Data kuantitatif didapatkan dari lembar observasi pada resep untuk rata-rata dispensing time. Kata kunci : IFRS X Purwokerto, proses bisnis internal, rata-rata dispensing time, rata-rata waktu pemberian informasi obat. ABSTRACT IFRS X Purwokerto is one of government's hospital as a public services. Organization such as IFRS X in todays dynamic healthcare system required to improve their performance and deliver an integrated care that means to be effectively, efficiently, and be innovative. This article presents an investigation in internal processes IFRS X based on balanced scorecard perspective, thats are average dispensary time and average drug information time. The research design was cross sectional study. Quantitative data for average dispensary time were obtained from observation with sheet data collectors on the receipts document, while for average drug information time were obtained from observation the timing of drug information by pharmacy department staff to the patients. Qualitative data were obtained from unstructured interview with the pharmacy department staff. Quantitative data were analyzed as a mean of time of dispensing time, and qualitative data was descriptive analyzed. Result shown the average dispensary time in Satelit Farmasi Rawat Jalan Umum for non coumpounding prescription was 27 minutes and 10 seconds, compounding prescription was 43 minutes 25 seconds, while in Satelit Farmasi Rawat Jalan ASKES average dispensary time for non compounding prescription was 20 minutes 2 seconds, and for compounding prescription was 29 minutes. The average drug information time was 12,44 seconds, include the rules and how to use the drug, the duration of treatment, and the efficacy of drug.