Ten years ago, the University of Arizona Library adopted Hoshin Planning as our strategic planning method of choice. We will show how the Year 10 version of our strategic plan illustrates alignment with organizational needs. This presentation will focus on highlights of the current plan, including a new (very short) mission statement, expanded goals, and our approach to get from here to there "painlessly". We will talk about analyzing huge amounts of data and then communicating with all library

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... staff members to explain our ideas, get their input, and refine the plan based on feedback from dialogues. Other UofA presentations will describe current efforts that are future focused to best serve customers; this presentation will give you an overview that brings it all together. Efficient and effective customer access to a library's electronic resources is critical for seeking information in today's academic setting. In order to prepare the local ILS system for aggregated searching using the ARL Scholar's Portal (identified as a very high priority by our customers), Technical Services and Archival Processing (TSAP) Team undertook several projects. Among these tasks was to standardize the holdings information within the shared systems and find or develop a license management system. TSAP is well along with both of these projects incorporating Serials Solutions and Innovative Interfaces Electronic Resource Management subsystem. How did these systems come together to provide access to information for external customers and consolidate licensing data for more efficient access by authorized staff? What are the issues and solutions that this institution encountered? The answer to these questions and more will be investigated during this session. Abstract: In January, 2002, the University of Arizona Library opened its Information Commons. It was the culmination of years of planning, not only for the basic infrastructure but also for staffing and staff training. As of Spring, 2004, we find that some of our expectations were confirmed, and others were not. This presentation will be based on data from customer surveys as well as more subjective impressions of the current situation and future needs; and it will cover the lessons we've learned in the two years that the Information Commons has been delighting and frustrating our customers. Back to Title List