Medicines are found almost in every household of India. Due to the complex use of medicines, there may be many errors, mistakes, doubts and queries related to medicines among outpatients. This is basically a research survey, conducted to ensure the necessity of a toll free medicine helpline number in India, to answer the queries of the general public. Mobile phones are the fastest means of communication and obtaining information instantly. So we can use this technology to get instant

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... related to medicines. For this study a questionnaire was designed for outpatients. Their answers were statistically analyzed and based on the results, conclusions were drawn.