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IMPLEMENTASI PELAYANAN PRIMA DI SEKOLAH MENENGAH KEJURUAN
unpublished
This study aims to describe: the implementation of excellent service guidelines, human resource implementation in support of excellent service, the implementation of facilities and infrastructure to provide excellent service, the implementation of handling complaints excellent service, and implementation of public satisfaction index in excellent service in Public Vocational High School 4 Malang (SMK Negeri 4 Malang). The approach used in this research is qualitative approach with case study
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