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This research investigates the service gap between client's expectation and perception regarding banking services in Bangladesh with a particular focus on the SERVQUAL model along with the five dimensions: Tangibility, Reliability, Responsiveness, Assurance, and Empathy. We investigate the dimensions of quality of banking service and its impact on customer satisfaction. A self-administered and structured questionnaire use to collect data from 200 respondents of banks' clients. The SPSS softwaredoi:10.34257/gjmbrcvol21is1pg55 fatcat:drq4jnopkfafhm33s2hh5ynvuy