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The factor of employee quality is crucial in tourism because it is a sector focused primarily on serving individuals. The fact that hotel establishments are expected to provide 24/7 uninterrupted service makes it more important that the customers and employees are in constant communication and the employees are qualified. Tourists always wish to have happy moments throughout their travel and hope to return home with cherishable memories of the trip. For this reason, hotel staff opinions aboutdoi:10.5937/turizam21-16719 fatcat:bm3gusfshrasfmgk57zk2wbuha