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Vietnamese higher education has been subjected to constant pressures and major changes in the last few decades so as to meet the country's needs for socio-economic development and to better prepare graduates for employment and personal growth. There has been greater recognition for the role of mid-level academic managers as key contributors to effective institutional performance and success. However, an understanding of what constitutes a competent mid-level academic manager, who are heads ofdoi:10.3390/su11236818 fatcat:23tuh2oia5b5phq6a4cn62eciu