Evaluation of the effect of using Information Technology Infrastructure for Business Process Reengineering in Small and Medium sized Enterprises of Kermanshah Province

Fakhraddin Maroofi, Fatemeh Kahrarian, Marzieh Dehghani
2013 International Journal of Academic Research in Business and Social Sciences  
Business process reengineering is an approach to improving organizational performance that focuses on business processes and their efficiency. This paper provides a model interconnecting ICT adoption, ICT-enabled business process re-engineering (BPR), and performance with a balanced score card approach. A relevant literature review, which investigates critical indicators in ICT adoption and its impact on BPR is carried out. To this end, 9 hypotheses were made, research method is descriptive
more » ... elation and obviously based on structural equations (AMOS) model, being an applied one in terms of its goal. Statistical population consisted of small and medium sized enterprises of Kermanshah province, sample were taken classifiably and observation related to the questionnaire and variables of each hypothesis's items on the scale of likkert were provided. This paper provides empirical evidence to examine how intra-and extra-organizational factors influence ICT adoption, how ICT shapes BPR, and business performance. These findings will be valuable in understanding various motivations of ICT adoption, and predicting outcome of business performance stemming from ICT-enabled BPR. This condition leads to a high resistance and finally the failure of the changes in corporation. The results showed that the adoption of information and communication technologies can improve business process reengineering. 409 www.hrmars.com/journals Figure1. Conceptual model of the research Research methodology This research is an applied one in terms of its aim and descriptive-survey in terms of the type of data, in which relationship by using correlation test and especially based on structural equations model. Using SPSS software, Spearman's correlation coefficient was used to examine relationships between independent and dependent variables and to test research hypothesis. Multiple regression models were used to test the set of cause-and-effect relationships between variables and components studied. And, finally, in order to identify optimal model, the relationships between variables were modeled by structural equations AMOS software. In order to know how well a model performs, especially in comparison with other possible models, in terms of explaining a set of observed data, values of normalized fitness index (NFI), relative fitness index(RFI), increasing fitness index(IFI) and comparative fitness index (CFI) were used. The survey method was employed in this study. Since the required information and the method of evaluating the desired factors had been specified for the researcher, the questionnaire could be used as a useful tool for data collection in this research. Tools utilized included questionnaire and interviews with managers and experts. Questionnaire validity was confirmed by sampling opinions from several experts. Also, in order to test reliability, one primary sample including 30
doi:10.6007/ijarbss/v3-i9/229 fatcat:f36a6yrlfjbrnlhrktf6iktlaa