Usability Study of a Library's Mobile Website: An Example from Portland State University

Kimberly D. Pendell, Michael S. Bowman
2012 Information Technology and Libraries  
<p>To discover how a newly developed library mobile website performed across a variety of devices, the authors used a hybrid field and laboratory methodology to conduct a usability test of the website. Twelve student participants were recruited and selected according to phone type. Results revealed a wide array of errors attributed to site design, wireless network connections, as well as phone hardware and software. This study provides an example methodology for testing library mobile websites,
more » ... identifies issues associated with mobile websites, and provides recommendations for improving the user experience.</p>
doi:10.6017/ital.v31i2.1913 fatcat:swmkvbotmbcf3paflrhr7g77pm