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Public Service Performance and Good Administration. Socio Economic Empirical Evaluations
Procedia Economics and Finance
The field literature reveals multiple approaches of local public service performance. Directly managed by public administrative institutions or by private agents through concession or public-private partnership, the public services should respond to important requirements concerning the higher level of citizens' satisfaction. In this context, the periodical evaluation both of citizens' satisfaction and of the economic performance achieved by the public services becomes necessary in view todoi:10.1016/s2212-5671(16)30332-x fatcat:nbuwsuzhsfbpvf6hxn7vpg3eja