APPLYING SIX-SIGMA IN HEALTH SERVICE: A STUDY OF CRITICAL SUCCESS FACTORS, CRITICAL TO QUALITY CHARACTERISTICS AND KEY PERFORMANCE INDICATORS IN MEDIUM SCALE HOSPITALS

G Dileep, SS Rau
2009 International Journal on Information Sciences and Computing  
doi:10.18000/ijisac.50037 fatcat:paenrtmwubflvp4rhv5ny57oq4