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This paper introduces a model of three maturity levels, which helps managers to evaluate end user involvement during systems development. This model is based on research done in terms of how relationships between IT departments and end users are constructed. The value of the three levels lies therein that it gives the IT department the advantage of understanding and supporting the end user in a more effective way during systems development. The model also enhances more efficient interactiondoi:10.4102/sajbm.v35i1.648 fatcat:p2t6yojv4bgf5lnukuizh4tqje